Privacy Policy

1. Introduction

This Privacy Policy explains how Universal TV Service Center ("we," "our," or "us"), operating the website https://universaltvservicecenter.in, handles information when you visit our website, contact us by telephone, or send enquiries through WhatsApp and email. We are committed to straightforward and transparent handling of customer information.

2. Information We May Collect

Depending on how you interact with our website or contact our service center, we may receive or collect the following categories of information:

• Contact Information: Your name, telephone number, and email address when you voluntarily provide them.
• Service Details: Information regarding your television, such as symptoms, screen size, observed faults, and your general locality in Hyderabad.
• Technical Data: Basic standard server log information, such as browser type, operating system, and access timestamps that web servers routinely log for operational maintenance.

3. Information Provided Through Phone or WhatsApp

When you call us at +91 81256 15905 or send messages via WhatsApp, you voluntarily disclose personal and service-related information. This communication is processed through your telecommunications carrier or the WhatsApp application in accordance with their respective terms and privacy policies. We use this information solely to discuss your television symptoms, answer questions, provide service estimates, and coordinate inspections.

4. How Information Is Used

The information we collect or receive is used strictly for legitimate business communication purposes, including:

• Responding to your repair inquiries and technical questions.
• Assessing television symptoms to explain repair possibilities.
• Scheduling in-person diagnostic inspections in serviceable areas in Hyderabad.
• Communicating estimated charges and service updates.
• Maintaining basic records of service interactions.

5. Sharing of Information

Universal TV Service Center does not sell, rent, or trade your personal information to third-party marketing companies. Information is only accessed by our personnel to facilitate customer service. We may disclose information only if required by law, legal process, or governmental authority.

6. Cookies and Website Analytics

Our website is designed as a lightweight, informational website. We do not use intrusive tracking software or covert fingerprinting. If website analytics or advertising measurement tags (such as Google Ads conversion tracking) are deployed on landing pages, they may use cookies or device identifiers to evaluate page visits and campaign efficiency in compliance with applicable platform guidelines. You can control or block cookies at any time through your browser settings.

7. Data Security

We implement reasonable administrative and technical precautions to safeguard the personal information you share with us against unauthorized access, loss, or misuse. However, no method of transmission over the Internet or cellular network can be guaranteed 100% secure.

8. Third-Party Links

Our website includes links to third-party services, including WhatsApp, Facebook, and Instagram. When you click on external links, you are subject to the privacy practices and terms of those third-party platforms. We encourage you to review the privacy notices of any external site you visit.

9. User Choices and Privacy Requests

You have the right to request clarification on any personal details you have provided to us or request that we update or delete your contact records from our communication logs. To make such a request, contact us directly via telephone or email.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our communication practices, please reach out to us at:

11. Policy Updates

We may update this Privacy Policy from time to time to reflect operational or legal updates. Any modifications will be posted directly on this page with the updated revision date.